Your questions, answered
What you need to know to choose parts, request a quote and arrange your order.
Quotes and ordering
Do I need an account?
No. Browse and prepare your list without registering. When you submit it, we ask for the contact and business details needed to assist you. An optional account saves your profile and a draft.
Is the price final?
Catalog prices are wholesale estimates in USD. The team confirms final prices, availability, payment and shipping. RMB/USD fluctuations may affect prices before order confirmation.
Does submitting a request confirm a purchase?
No. We save your selection and create a K-Power reference before opening WhatsApp. An order is confirmed when commercial terms are agreed and accepted; a request does not reserve inventory.
What if WhatsApp does not open?
Your request is already saved. Keep its reference: retry, copy the message or use the QR in the summary to continue on your phone.
Products and quantities
Is there a minimum order?
There is no general minimum order. If an unavailable K-Power battery needs manufacturing, it normally requires 100 units of the same model, subject to feasibility.
Can I request a part that is not in the catalog?
Yes. Add a special request to the same list with its category, quality where applicable and quantity. The team assesses the options. This does not guarantee availability or manufacturing for every part.
How do I confirm compatibility and quality?
Check the product details, exact model and part reference. Screen quality, origin and condition are separate attributes. Ask before confirming if unsure: a similar photo does not prove compatibility.
Is a published product in stock?
You can request a quote for any published product. Publication does not guarantee stock or delivery dates; both are confirmed with the team for your order.
Payment, delivery and after-sales
How is payment arranged?
USDT, PayPal or international payment are arranged for each transaction. The team confirms the amount, currency and private order instructions. Submitting a quote does not trigger an automatic charge.
Who pays shipping and destination costs?
The customer chooses and pays shipping and destination costs as agreed. The quote must specify the route, timing, taxes, insurance and applicable responsibilities. There is no single published international shipping rate.
What warranty applies to the products?
Battery commercial warranty periods depend on units of the same model: 50 units, 8 months; 100, 12 months; 200 or more, 18 months. Screens: one year before installation, subject to coverage and exclusions. Review the Warranty page and confirm your order’s terms.
Does becoming a partner grant exclusivity?
Not automatically. Exclusivity is assessed by volume and territory and requires a specific agreement. Tell us your market, parts and quantities so we can review the terms.
Need help with a specific question?
Tell us which part or condition you need to confirm.
Contact the team